A customer self-service system places technology in the hands of the organization's customers and allows them to process their own transactions.

Question

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A customer self-service system empowers customers to perform transactions or find information without needing assistance from customer support representatives. This technology is typically available 24/7 and can include features such as online ordering, account management, appointment scheduling, and automated support.

A Customer Self-Service System Places Technology in the Hands of the Organization's