Which of the following is true about information gathering?
A)Customer knowledge information is feedback you obtain from your sales representatives about customer behavior.
B)More data implies more analysis and thus delay in taking sound decisions.
C)Blogs and online polls are used to collect customer knowledge information.
D)Data from electronic customer councils are indicative of less customer engagement.
E)Data collection through electronic means is more expensive and time consuming.

Question

Quizplus · Accepted Answer

Blogs and online polls are common tools used to gather customer knowledge information due to their cost-effectiveness and convenience. Option A is incorrect because customer knowledge information can also come from sources such as surveys and social media. Option B is incorrect because more data can lead to more informed decisions. Option D is incorrect because electronic customer councils are designed to increase customer engagement. Option E is incorrect because electronic means of data collection are often faster and cheaper than traditional methods such as paper surveys.

Which of the Following Is True About Information Gathering