If you were constructing a legal document for your software vendor that stipulated needed requirements,schedules,costs,acceptance criteria,and assessment metrics,what would you be creating?
A)RFP
B)Critical milestones
C)Critical success factors (CSF)
D)Service level agreement (SLA)

Question

Quizplus · Accepted Answer

A Service level agreement (SLA) is a legal document that outlines the agreed-upon expectations between a vendor and a client for the delivery of services. It includes details such as requirements, schedules, costs, acceptance criteria, and assessment metrics. This agreement ensures that both parties have a clear understanding of what is expected, and helps prevent misunderstandings and disputes.

If You Were Constructing a Legal Document for Your Software