Identify the correct statement about the personal selling process.
A)It is important for salespeople to believe that they must do all the talking to be in control.
B)Good salespeople pay attention to the body language of potential customers.
C)Objections arise only during the third stage of the selling process.
D)The best way to handle objections is to try to prove that customers' objection are not valid.
E)The first step in the selling process is used extensively in retail settings.

Question

Quizplus · Accepted Answer

Good salespeople pay attention to the body language of potential customers to understand their needs, wants, and concerns. Objections can arise in any stage of the selling process, and the key to handling them is to acknowledge and address them by providing relevant information and solutions. While the first step in the selling process can be used in retail settings, it is also applicable to other sales contexts. It is not advisable for salespeople to do all the talking or try to prove customers wrong as this could turn them off and harm the relationship.

Identify the Correct Statement About the Personal Selling Process