A customer was delighted by the performance of a sales group after they had immediately responded and resolved the issues experienced by their customer.Which of the following service quality dimensions most likely aided in ensuring successful customer service?
A)Integrity
B)Tangibility
C)Responsiveness
D)Assurance
E)Reliability

Question

Quizplus · Accepted Answer

Responsiveness is the service quality dimension that focuses on the willingness and promptness of the service provider in addressing customer needs, concerns or problems. In this scenario, the sales group displayed responsiveness by immediately responding to and resolving the customer's issues, which resulted in a delighted customer.

A Customer Was Delighted by the Performance of a Sales