Service providers at a hair salon notice that most customers prefer reading fashion magazines.The salon then decides to subscribe to more fashion magazines and cancel its subscription to other non-fashion magazines.This approach shows that the salon is trying to reduce the:

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By subscribing to more fashion magazines, the salon is trying to increase their knowledge about their customers' preferences, and therefore reduce the knowledge gap between the salon and the customers.

Service Providers at a Hair Salon Notice That Most Customers