Jennifer, who works as a dietician at a gym, checks with customers regarding their food habits and preferences before planning a specific diet chart for them.This specific understanding of the customers' expectations will help her in reducing primarily the:

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By understanding customers' food habits and preferences, Jennifer is addressing the knowledge gap, which refers to the difference between customer expectations and the company's perception of those expectations. By gathering this information, she can better tailor her diet plans to meet individual needs, thus reducing misunderstandings or incorrect assumptions about what customers want.

Jennifer, Who Works as a Dietician at a Gym, Checks