Eric prefers to travel by a particular airline because he is impressed by the care and attention provided by its staff to make the passengers feel valued and special.The service dimension influencing Eric's decision to choose that airline is:

Question

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The service dimension that is influencing Eric's decision to choose that airline is empathy, as he values the care and attention shown by the staff towards the passengers, making them feel valued and special. Empathy refers to the ability of the service provider to understand and address the customers' needs, concerns, and emotions, and provide personalized service that meets their expectations.

Eric Prefers to Travel by a Particular Airline Because He