A new hotel in the city styles its rooms in a contemporary manner and provides modern amenities such as wireless Internet and a 3-D gaming arena that caters to the younger population.Which of the following service dimensions do these facilities represent?

Question

Quizplus · Accepted Answer

The facilities like wireless Internet and a 3-D gaming arena are physical and tangible aspects of the hotel's service, which directly relate to the "Tangibles" dimension of service quality. This dimension refers to the appearance of physical facilities, equipment, personnel, and communication materials.

A New Hotel in the City Styles Its Rooms in a Contemporary