Harris Inc.,a multinational retailer,introduced a new initiative to improve its customer service across its stores.In its recent initiative,Harris has authorised its store representatives to make their own decisions to help their customers.In the context of service delivery,which of the following best describes Harris's initiative?

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Harris's initiative of authorizing its store representatives to make decisions to help customers is an example of empowering service providers. This approach increases employee empowerment and autonomy, which can ultimately improve customer satisfaction.