A tattoo artist encourages her customers to choose their own tattoo designs so that they will be more satisfied with the end results.Since a tattoo is not easy to remove, the artist provides a guarantee to the customer based on her experiences with other clients.Which of the following service characteristics is best demonstrated in this scenario?

Question

Quizplus · Accepted Answer

The service characteristic demonstrated in this scenario is inseparability. Inseparability refers to the fact that the service cannot be separated from the provider. In this case, the tattoo artist is providing the service of creating a tattoo on the customer's body. The tattoo is not a physical product that can be separated from the artist.

A Tattoo Artist Encourages Her Customers to Choose Their Own