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Cheryl Will Only Let Martiné Cut Her Hair

Question 44

Multiple Choice

Cheryl will only let Martiné cut her hair.She has tried other hairdressers,but she knows from experience that Martiné cuts her hair well every time.Cheryl has found that Martiné does an excellent job with __________,one of the service quality dimensions.


A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy

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