Cheryl will only let Martiné cut her hair.She has tried other hairdressers,but she knows from experience that Martiné cuts her hair well every time.Cheryl has found that Martiné does an excellent job with __________,one of the service quality dimensions.

Question

Quizplus · Accepted Answer

Reliability refers to the ability to consistently perform a service well. Cheryl has found that Martiné consistently cuts her hair well every time, indicating high reliability.

Cheryl Will Only Let Martiné Cut Her Hair