Service employees on the front line often face difficulties when dealing with customers.Marketing managers can help address these difficulties by
A) providing emotional support to service providers.
B) making sure service providers have the tools they need to do their jobs.
C) ensuring conflicting organizational goals are resolved before the conflicts reach the front line employees.
D) providing rewards for excellent service.
E) All of these.

Question

Quizplus · Accepted Answer

All of the choices listed can help marketing managers address difficulties faced by service employees on the front line. Providing emotional support helps to boost morale and reduce stress, while ensuring that service providers have the tools they need to do their jobs allows them to work more efficiently and effectively. Resolving organizational conflicts before they reach the front line can prevent confusion and frustration, and rewards for excellent service can incentivize employees to perform at their best. Therefore, all of these options can be effective methods for addressing the difficulties that service employees may encounter when dealing with customers.

Service Employees on the Front Line Often Face Difficulties When