Effective service recovery entails all of the following EXCEPT
A) listening to the customer.
B) estimating the damage.
C) providing a fair solution.
D) resolving the problem quickly.
E) all of these are effective service recovery techniques.

Question

Quizplus · Accepted Answer

Estimating the damage is not a direct component of effective service recovery. Effective service recovery focuses on listening to the customer, providing a fair solution, and resolving the problem quickly.

Effective Service Recovery Entails All of the Following EXCEPT