__________ refers to the perceived fairness of the process with which a firm handles customer complaints.
A) Procedural fairness
B) Intangible fairness
C) Distributive fairness
D) Service fairness
E) Empowerment fairness

Question

Quizplus · Accepted Answer

Procedural fairness refers to the perceived fairness of the process with which a firm handles customer complaints. This includes factors such as how easily customers can access the complaint process, how clearly the process is communicated, and how transparent and consistent the process is in its handling of complaints.

__________ Refers to the Perceived Fairness of the Process with Which