The building block of service quality called __________ refers to the ability of the firm's employees to convey trust and confidence.
A) assurance
B) reliability
C) responsiveness
D) empathy
E) tangibles

Question

Quizplus · Accepted Answer

The building block of service quality that refers to the ability of the firm's employees to convey trust and confidence is called assurance.

The Building Block of Service Quality Called __________ Refers to the Ability