The new hotel manager asked the chef,"Are you sure you know how to cook a Beef Wellington?" Which of the building blocks of service quality was the hotel manager expressing concern about?

Question

Quizplus · Accepted Answer

The hotel manager's concern about the chef's ability to cook a Beef Wellington pertains to the building block of reliability, which refers to the ability to provide consistent and accurate service.

The New Hotel Manager Asked the Chef,"Are You Sure You