When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another twenty minutes. John decided he didn't mind waiting, because he had arrived well ahead of the standard check-in time. John didn't mind waiting twenty minutes because this wait fell within his __________, the area between his expectations regarding desired service and the minimum level of service he will accept.

Question

Quizplus · Accepted Answer

The question is referring to the Zone of Tolerance, which is the area between a person's minimum and desired level of service. In this case, John did not mind waiting the extra twenty minutes because it fell within his Zone of Tolerance. Therefore, answer choice A is the correct answer.

When John Checked into His Orlando Hotel, the Front Desk