Which service gap is the Ritz-Carlton Hotel trying to address when it takes time and spends up to $1700 to train a new employee?

Question

Quizplus · Accepted Answer

The Ritz-Carlton Hotel is addressing the standards gap by investing time and money to train its new employees to meet the high service standards expected by the hotel. This gap refers to the difference between the service quality standards set by the hotel and the actual service delivered by its employees. By training its employees to meet these standards, the Ritz-Carlton Hotel is working to close this gap and provide a consistent and exceptional service experience for its guests.

Which Service Gap Is the Ritz-Carlton Hotel Trying to Address