Yolanda is the new restaurant manager in a major hotel.When considering changes in the restaurant to improve benefits to customers,Yolanda will likely attempt to either provide the same quality at a lower cost or:
A) improve products and services at the same cost.
B) increase prices to increase revenue.
C) offset higher hotel rates with lower restaurant prices.
D) reduce customer expectations through reduced service.
E) any of the above.

Question

Quizplus · Accepted Answer

Yolanda may attempt to improve products and services at the same cost to provide added value to customers without increasing prices or reducing quality. This can increase customer satisfaction and loyalty, leading to higher revenues in the long term. Lowering costs without sacrificing quality may also be an option, but reducing customer expectations or offsetting higher hotel rates with lower restaurant prices may not be sustainable strategies for long-term success.

Yolanda Is the New Restaurant Manager in a Major Hotel