A delivery gap is the difference between the firm's standards and the actual service it provides to customers.
Correct Answer:
Verified
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Q5: The communications gap can be reduced by
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Q18: In training service providers,service quality goals should
Q23: Along the service-product continuum,which of the following
Q28: Along the service-product continuum,which of the following
Q39: By providing good customer service, firms _
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