Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.They also instruct employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.
A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy

Question

Quizplus · Accepted Answer

The emphasis on providing employees with clean, sharp-looking uniforms, and keeping the work area clean and uncluttered are all related to the tangible dimension of service quality. Tangibles refer to the physical appearance of facilities and equipment, and the appearance of personnel.

Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform