The automobile manufacturing industry closely watches annual consumer satisfaction surveys.For years,Japanese car companies consistently had the highest levels of customer satisfaction,creating a __________ for these companies.

Question

Quizplus · Accepted Answer

The statement suggests that consistent high levels of customer satisfaction have resulted in a competitive advantage for Japanese car companies, which is sustainable because they have maintained this advantage for years. Therefore, the correct answer is D) sustainable competitive advantage.

The Automobile Manufacturing Industry Closely Watches Annual Consumer Satisfaction Surveys