Which of the following is not a recommended strategy for service recovery?
A) listening to the customer
B) finding a fair solution
C) resolving problems quickly
D) silencing an irate customer before the individual makes any angry outbursts
E) following procedural fairness when solving problems

Question

Quizplus · Accepted Answer

Silencing an irate customer before the individual makes any angry outbursts is not recommended as it can further escalate the situation and make the customer feel unheard. It is important to actively listen to the customer and allow them to express their grievances before finding a fair and quick solution in accordance with procedural fairness.

Which of the Following Is Not a Recommended Strategy for Service