When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict,Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm,and therefore,for their job security.Chandra is controlling conflict by
A)expanding the resource base.
B)using an appropriate coordination technique.
C)focusing attention on higher-level goals.
D)matching personalities and work habits of workers.
E)None of these.

Question

Quizplus · Accepted Answer

Chandra is focusing attention on higher-level goals by reminding the drivers that their cooperation with each other is necessary for the continuing profitability of the firm and therefore, for their job security. This technique helps to shift the focus from individual conflicts to the common goal of the organization.

When Chandra's Delivery Drivers Are Experiencing a Great Deal of Interpersonal