Which of the following is a step in TQM suggested by Deming?
A) Work standards should not be defined as numbers or quotas.
B) Management has the responsibility to train employees in new skills to keep pace with changes in the workplace.
C) Management should embrace the philosophy that mistakes,defects,and poor-quality materials are acceptable.
D) Employees are responsible to train themselves in new skills to keep up with the changes at work.
Correct Answer:
Verified
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