11 When recovering from a defective service encounter a poor treatment from a server calls for material compensation.

Question

Quizplus · Accepted Answer

While a poor treatment from a server can be frustrating and may negatively impact the customer's perception of the service, material compensation is not always necessary or appropriate. Recovery can also be achieved through apologies, explanations, and corrective actions.

11 When Recovering from a Defective Service Encounter a Poor