You are a manager at Sunnydale Appliances.A customer who recently purchased a dishwasher contacts you with a problem and requests warranty information.According to the text,this is an example of:
A)Customer churn
B)Posttransaction customer service
C)Customer management
D)Pretransaction customer service

Question

You are a manager at Sunnydale Appliances.A customer who recently purchased a dishwasher contacts you with a problem and requests warranty information.According to the text,this is an example of:
A)​Customer churn
B)​Posttransaction customer service
C)​Customer management
D)​Pretransaction customer service

Quizplus · Accepted Answer

The customer has already made the purchase and is now requesting warranty information, which falls under posttransaction customer service.

You Are a Manager at Sunnydale Appliances