Which of the following is not a key element of Total Quality Management?
A) Recognition that quality is everyone's responsibility
B) Six sigma is the performance standard
C) Commitment by everyone in the organization
D) Continuous improvement of quality
E) Satisfaction of the customer

Question

Quizplus · Accepted Answer

Six Sigma is a specific approach to quality management, but it is not the only performance standard. Total Quality Management emphasizes continuous improvement and a customer-focused approach, but does not prescribe a specific methodology or standard such as Six Sigma.

Which of the Following Is Not a Key Element of Total