Which of the following is not true of the costs of quality?
A) Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction
B) Failure costs result from products or services not conforming to requirements of customer
C) The two categories of failure costs are internal and external
D) Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading
E) External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls

Question

Quizplus · Accepted Answer

Prevention costs are associated with preventing defects before they happen, and while maintenance can be considered a form of prevention, education and training are more directly related to improving processes and skills to prevent quality issues. Surveys gauging customer satisfaction are typically not classified under prevention costs but are more aligned with appraisal costs or market research expenses.

Which of the Following Is Not True of the Costs