Total quality management (TQM)refers to a(n)_______________ that is dedicated to continuous improvement and the production of high-quality products and services,ultimately resulting in higher levels of customer satisfaction.
A) organizational culture
B) job design
C) job philosophy
D) organized ethos

Question

Quizplus · Accepted Answer

Total quality management (TQM) is often considered a company-wide philosophy or culture that focuses on meeting customer needs and expectations through continuous improvement in all aspects of the organization, such as processes, procedures, and products/services. TQM involves the participation of all employees and is aimed at achieving excellence in all areas of a company's operation.

Total Quality Management (TQM)refers to A(n)_______________ That Is Dedicated to Continuous