For the balanced scorecard to work, managers must articulate goals for five categories of customer concerns: time, quality, performance and service, cost, and design.

Name: For the balanced scorecard to work, managers must articulate goals for five categories of customer concerns: time, quality, performance and service, cost, and design.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

For the balanced scorecard to work, managers must articulate goals for four key categories of customer concerns: time, quality, performance and service, and cost.

For the Balanced Scorecard to Work, Managers Must Articulate Goals