Standards should measure dimensions of the goods or services that customers care about and that support the company's strategy.

Question

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Standards are measures that are set to ensure consistency and quality in the delivery of goods or services. They should be designed to measure dimensions of the product or service that are important to the customer and that support the company's overall strategy. This ensures that the company is focusing on what matters most to their customers and aligning their standards with their goals and objectives. Therefore, the statement is true.

Standards Should Measure Dimensions of the Goods or Services That