Which of the following is a defining characteristic of formal communication?
A) It is directed toward accomplishing the goals of the organization.
B) It is directed toward meeting people's individual needs.
C) It rarely follows the lines of the organization chart.
D) It is typically used by top management but not employees.

Question

Quizplus · Accepted Answer

The communication that follows the lines of the organization chart is known as formal communication, which is directed toward accomplishing the goals of the organization. For example, when a supervisor discusses an employee's performance with that employee, the supervisor is helping the employee perform high-quality work.

Which of the Following Is a Defining Characteristic of Formal