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Joy Is a Supervisor at an Advertising Agency

Question 14

Multiple Choice

Joy is a supervisor at an advertising agency. While conducting performance appraisal meetings with her employees, she instructs her secretary to hold all calls and to prevent any other interruptions. This action of Joy


A) ensures that distractions which might hamper communication are avoided.
B) increases the likelihood of messages being distorted during the communication process.
C) distinguishes between opinions and facts so that communication is not hampered.
D) shows that she uses the informal mode of communication to make employees comfortable.

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