Samuel is the new supervisor of a restaurant.In order to improve customer satisfaction,he offers free drinks with each meal,which is a failed option that was tried by the previous supervisor.Samuel has fallen into the decision-making trap of:
A) promising too much.
B) overlooking precedent.
C) treating every decision like a crisis.
D) assuming only one choice is right.

Question

Quizplus · Accepted Answer

Overlooking precedent is a decision-making trap in which supervisors do not check to see if a chosen alternative has been tried before. If Samuel had checked with his owner, he would have found out that offering free drinks is not an effective option to increase customer satisfaction. For problems and decisions that are likely to recur, supervisors can set up a system for collecting information to use in future decisions.

Samuel Is the New Supervisor of a Restaurant