The information gained from the control process is beneficial only if supervisors:
A) develop standards that are less challenging and more specific.
B) use it as the basis for reinforcing or changing behavior.
C) use it to monitor performance before establishing standards.
D) uncover problems as soon as customers and management discover them.

Question

Quizplus · Accepted Answer

The information gained from the control process is beneficial only if the supervisor uses it as the basis for reinforcing or changing behavior. If performance is satisfactory or better, the supervisor needs to encourage it.

The Information Gained from the Control Process Is Beneficial Only