A supervisor who wants to reinforce or change group norms will have the greatest success by:
A) enforcing strict rules against group norms.
B) involving the top management in dealing with undesirable group norms.
C) focusing on the high-status members of the group whom the group tends to mimic.
D) trying to increase the cohesiveness of the group by promoting new activities.

Question

Quizplus · Accepted Answer

Group members with lower status tend to pattern their behaviors after those of high-status members. A supervisor who wants to reinforce or change group norms will have the greatest success by focusing on the high-status members of the group.

A Supervisor Who Wants to Reinforce or Change Group Norms