Jim and Nancy are managers at Zensol Inc.Jim proposes a plan for improving customer satisfaction,but Nancy disagrees with his plan.However,she asks him to speak about his plan in the quarterly meeting to see if the other members of her department like it.In the context of characteristics associated with team productivity,which of the following most accurately highlights the characteristic that Nancy made sure was present in their department?

Question

Quizplus · Accepted Answer

By giving Jim an opportunity to speak his perspective and listening to him, Nancy ensured an atmosphere of listening in their department. When team members listen to each other, even when they disagree, it creates an atmosphere of listening.

Jim and Nancy Are Managers at Zensol Inc