Betty, the CEO of Raxen Inc., thinks her organization must work as a unit toward enhancing the company's processes. She believes this will help her organization to improve customer satisfaction. In the context of quality improvement methods, Betty is most inclined toward ________.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes a holistic approach to quality improvement, involving all members of the organization in a constant effort to improve processes, products, and services. TQM places a strong emphasis on customer satisfaction and involves a variety of tools and techniques, including employee involvement teams, statistical process control, and lean process improvement. However, TQM is unique in its focus on a company-wide commitment to quality improvement, making it the most likely choice for Betty's goals of improving company processes and customer satisfaction.