Angie,a telemarketer for an insurance firm,calls up Elizabeth,a customer,on the telephone and starts a conversation with Elizabeth by pretending to be conducting a survey,but soon launches into sales talk by trying to induce Elizabeth to buy an insurance policy.This behavior of Angie illustrates:

Question

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Sugging (Selling Under the Guise of Research) is the practice of telemarketers pretending to conduct research or surveys, only to use the opportunity to make a sales pitch. This is exactly what Angie is doing in the scenario described. Spamming is the unsolicited sending of bulk messages, usually via email. Phishing is the fraudulent attempt to obtain sensitive information, such as usernames, passwords, and credit card details, by disguising oneself as a trustworthy entity. Factoring is a financial transaction in which a company sells its accounts receivable to a third party at a discount. Trolling is the act of posting deliberately provocative or offensive messages online with the intention of eliciting strong reactions from others. None of these terms apply to the behavior of Angie.

Angie,a Telemarketer for an Insurance Firm,calls Up Elizabeth,a Customer,on the Telephone