Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?
A)Face-to-face conversation
B)Voice mail
C)Personal e-mail
D)Memo
E)Letter

Question

Quizplus · Accepted Answer

Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation. Media high in richness-interactive media and face-to- face-are appropriate for complex problems or situations such as this one.

Sharon Is the Director of Human Resources at a Company