Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of your being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by:
A) Becoming an active listener
B) Becoming defensive
C) Correcting his problems immediately
D) Increasing the effort he puts into his work
E) Experiencing increased job satisfaction

Question

Quizplus · Accepted Answer

When confronted with criticism, especially in an upset manner, people often become defensive as a natural reaction to protect themselves from perceived attack.

Malcolm's Boss Just Came into His Office, Obviously Upset, and Said