When involved in a crucial conversation, a manager should avoid:
A) Telling his or her own story
B) Talking tentatively
C) Asking for the other person's views
D) Starting with the most controversial elements
E) Apologizing

Question

Quizplus · Accepted Answer

Starting with the most controversial elements can escalate tensions and hinder productive dialogue. It's better to build understanding and rapport first.

When Involved in a Crucial Conversation, a Manager Should Avoid