Scenario: Palliative Care Home Andy,Ben,and Carl are employees at Palliative Care Home (PCH) .They report to Lisa who is the department manager.Lisa has a tremendous amount of freedom to make decisions on how she manages her employees.She recently gave Andy the preferred shift for his outstanding service to the patients at PCH,along with an employee-of-the-month award.In his acceptance speech,Andy indicated he is simply trying to emulate Carl,who is liked by all the patients at PCH.He admires Carl and has learned several things about the job by just observing him.Ben,feeling left out,has started to enlist other employees in the department to help influence Lisa for next month's award.
A) personal
B) legitimate
C) coercive
D) referent
E) expert
Correct Answer:
Verified
Q127: Power and influence have a _ effect
Q129: Scenario: Palliative Care Home Andy,Ben,and Carl are
Q133: Scenario: City Place,Inc.
A)Rational persuasion
B)Ingratiation
C)Personal appeals
D)Pressure
E)Exchange
Q137: Scenario: City Place,Inc.
A)Competing
B)Avoiding
C)Collaboration
D)Compromise
E)Accommodating
Q137: Scenario: City Place,Inc.
A)Competing
B)Avoiding
C)Collaboration
D)Compromise
E)Accommodating
Q138: Scenario: City Place,Inc.
A)competing
B)compromising
C)avoiding
D)accommodating
E)collaborating
Q141: Differentiate between inspirational appeal and personal appeal.
Q143: Distinguish between the accommodating and compromising styles
Q150: Distinguish between distributive bargaining and integrative bargaining.
Q159: Differentiate between mediation and arbitration.
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