Which of the following is not one of the principles commonly found in companies that have successfully embraced the TQM philosophy?
A)Building an organizational commitment to quality
B)Finding ways to measure quality
C)A strong customer focus
D)Close supplier relations
E)Creating a separate quality department within the firm

Question

Quizplus · Accepted Answer

Creating a separate quality department within the firm is not one of the principles commonly found in companies that have successfully embraced the TQM philosophy. TQM emphasizes that quality is the responsibility of every employee in the organization and should be integrated into all processes and activities. Therefore, creating a separate quality department goes against the principle of involving all employees in the quality improvement process.

Which of the Following Is Not One of the Principles