Quality improvement efforts should focus on the
A) product.
B) external environment.
C) customer.
D) material costs.
E) internal operations.

Question

Quizplus · Accepted Answer

Quality improvement efforts should focus on satisfying the needs and preferences of the customer. This includes gathering customer feedback, analyzing it, and making improvements to meet or exceed their expectations. Focusing on the product, material costs, or internal operations may improve efficiencies, but it does not necessarily guarantee customer satisfaction. Additionally, external environmental factors are often outside of a company's control and may not be the most effective area to focus on for quality improvements.

Quality Improvement Efforts Should Focus on the