If an organization were having difficulty trying to get customers' opinions into the definition of quality,which of the following approaches would be most suitable?
A)TQM
B)ISO 9000 certification
C)Quality Function Deployment
D)Six-Sigma

Question

Quizplus · Accepted Answer

Quality Function Deployment (QFD) is a process that incorporates a customer-focused approach to product design and development. It involves gathering customer feedback and translating those opinions into specific design characteristics and requirements. QFD is a suitable approach in this scenario because it specifically addresses customer opinions and incorporates them into the quality definition. TQM, ISO 9000 certification, and Six-Sigma all have different focuses and may not directly address this particular issue.

If an Organization Were Having Difficulty Trying to Get Customers