A service blueprint:
A)Shows all points of interaction between the customer and the service providers
B)Contains a "line of visibility"
C)Includes front office and back office process flows
D)All of the above

Question

Quizplus · Accepted Answer

A service blueprint shows all points of interaction between the customer and the service providers, contains a "line of visibility" and includes both front office and back office process flows. Therefore, the correct answer is D - all of the above.

A Service Blueprint