Which of the following is NOT a general characteristic of a service?
A) Production and consumption are simultaneous.
B) The service can be transported.
C) No resale is possible.
D) The service cannot be stored.
Correct Answer:
Verified
Q7: An example of an implicit service is
A)
Q8: Which of the following statements concerning service
Q9: _-contact services require employees with administrative/technical skills
Q10: A service recovery process
A) follows every service
Q11: An example of a service business/organization that
Q13: Estate planning would be an example of
A)
Q14: The service profit chain shows that _
Q15: Which of the following is NOT a
Q16: The degree of customer contact measures
A) the
Q17: A service guarantee
A) is like a product
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